When will the HB latex soothers be back in the shops for sale?
Sanbrook Brands is still working with the ACCC to investigate incidents of teat separation involving Happy Baby Softfeel® Latex dummies. We understand that the temporary unavailability of our soothers has caused inconvenience to families, and we apologise for that, however, customer safety is our first priority. We will provide updates on the situation via our website as soon as new information comes to hand.
I ordered replacement items, but I received a refund instead – why?
Wherever possible we endeavour to provide consumers with like for like silicone replacements for recalled latex soothers. In the event this is not possible, (due to short supply) we will issue consumers with a full refund.
Are the BPA Free range of dummies also part of the recall?
All Happy Baby soothers are BPA free, however our packaging has recently been updated to reflect that. If you have purchased Happy Baby dummies, made from latex, then we are asking for these to be returned directly to Sanbrook Brands, or disposed of.
What about the silicone soothers? Should I return those too?
Our silicone soothers are not affected by the voluntary recall.
I’ve just been to a shop recently that has your latex soothers for sale. Are they part of a new batch?
As part of the voluntary product safety recall, Sanbrook Brands has requested the immediate removal of all Happy Baby Softfeel Latex dummies from sale. Should you find an outlet still has these items for sale, we would appreciate it if you could let us know so that we can follow this up directly with the store involved.
How have you calculated my refund?
With the information you have provided to us with your returns, or via your online claim form, we have calculated refunds based on the RRP of the store that these items were purchased from.
I asked for half refund, and half replacements, but I didn’t receive any replacements?
We are unable to fulfil requests for split reimbursements. If we are unable to fulfil any part of the order, we will automatically provide consumers with a full refund.
I requested an online voucher – how long will this be valid for? Do I have to use it all in one go?
Your online voucher reimbursement will be available for use until Oct 30th, 2011. You are free to use it in one go, or you may choose to use it to make separate purchases over time. Every time you log in and enter your voucher number in the shopping basket, the screen will display the total amount remaining on your voucher. Just remember, postage is free for the first time you use your voucher, but you will be charged freight for any subsequent use based on a standard postage rate calculator.
I asked for a pink soother replacement, but I received a different colour - why?
Wherever possible we endeavour to provide consumers with their first colour preference, however, occasionally a same colour match is not always available.
I have noticed some liquid in my silicone soother after I sterilise it, is it faulty?
As part of either the cleaning or sterilising procedure, in order to completely clean inside and outside, a small amount of water may enter the teat. This water should be expelled by squeezing the teat with sterilised teat tongs before use.
Where can I buy silicone soothers, I looked everywhere and can’t find any?
Our silicone soother range can be purchased from a number of retail and pharmacy outlets nationally. For full stockist details, please view the product grid below.
My child is unhappy with replacements what can I do now?
We understand how your child may become very attached to their dummy, and we also know how difficult it can be to make changes when it comes to soothing your baby. Unfortunately, there are no guarantees that one dummy will be accepted over another, it will all come down to the individual preference of your baby for shape, feel, texture.
The size of the soother is very different from the latex version, why is this?
Happy Baby has been making latex soothers for over 45 years, and we’ve been making them specifically for the Australian market. Our silicone soothers are sourced from overseas, like the majority of soothers on the market, and these are made to more general sizes. As an Australian manufacturer, we’ve been proud to be able to offer such a diverse range of teat sizing shaped especially for Australian babies’ mouths.
Happy Baby would like to thank our loyal customers for their continued support and patience – we really appreciate it.
Please view the list below for details on where to purchase Steam ‘n’ Go™Silicone Soothers:
Size: 0-3+ months Product: Steam ‘n’ Go™ Silicone Soother with Cherry Shaped Teat
Stockists: Coles, IGA, Foodland, Priceline, Chemmart, Baby Bunting, Toys R Us
Size: 0-3+ months Product:Steam ‘n’ Go™ Silicone Soother with Orthodontic Shaped Teat
Stockists:Big W, Coles, Priceline, Chemmart, Baby Bunting
Size: 0-3+ months Product: Steam ‘n’ Go™ Sterilising Pod + Silicone Soother with Cherry Shaped Teat
Stockists: Coles, Foodland WA, Chemmart, Baby Bunting, Toys R Us
Size: 0-3+ months Product: Steam ‘n’ Go™ Sterilising Pod + Silicone Soother with Orthodontic Shaped Teat
Stockists: Big W, Coles, Priceline, Chemmart, Baby Bunting
Size: 3-6+ months Product: Steam ‘n’ Go™ Silicone Soother with Orthodontic Shaped Teat
Stockists:Big W, Coles, Priceline, Chemmart, Baby Bunting
Size: 3-6+ months Product: Steam ‘n’ Go™ Silicone Soother with Cherry Shaped Teat
Stockists: Coles, Priceline, Chemmart, Baby Bunting
Size: 3-6+ months Product: Steam ‘n’ Go™ Sterilising Pod + Silicone Soother with Cherry Shaped Teat
Stockists: Priceline, Chemmart
Size: 3-6+ months Product: Steam ‘n’ Go™ Sterilising Pod + Silicone Soother with Orthodontic Shaped Teat
Stockists: Big W, Priceline, Baby Bunting
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